General Terms and Conditions – Monart Hospitality

1. Subject
These terms and conditions govern the sale of accommodation services provided by Monart Hospitality through our online booking system. By making a reservation, the guest fully accepts the terms outlined in this document.

2. Booking and Confirmation
A reservation is confirmed only upon completion of the online procedure and the delivery of a confirmation email. Monart Hospitality reserves the right to cancel bookings based on technical errors or incomplete information.

3. Prices and Tourist Tax
All prices are in Euro (€) and include VAT. The tourist tax, if required by the Municipality, is not included in the price and must be paid separately on-site.

4. Payment MethodsNon-Refundable Rate: Full payment is required at the time of booking. Flexible Rate: Payment according to the stated terms; the property reserves the right to pre-authorize the credit card as a guarantee.

5. Cancellation and No-ShowFlexible Rate: Free cancellation up to 14 days before arrival. After this deadline, or in case of a No-Show, the total amount of the reservation will be charged. Non-Refundable Rate: No refund provided for cancellations or modifications.

6. Check-in and Check-outCheck-in: From 2:00 PM to 12:00 AM (Online Check-in is required). Check-out: By 10:00 AM. Arrivals and departures outside these hours must be agreed upon in advance.

7. Documents and Obligations
All guests must present a valid ID at check-in. It is forbidden to host persons not included in the reservation. Any damage caused to furniture or fittings will be charged to the guest.

8. Liability and House Rules
Monart Hospitality is not responsible for the loss, theft, or damage of items left unattended. Guests must respect the house rules, including a strict no-smoking policy and a ban on organizing parties.

9. Force Majeure
In case of exceptional events (natural disasters, pandemics), the property may cancel the booking, offering alternative solutions or a full refund of the amount paid.

10. Jurisdiction
Any disputes arising from this agreement shall be subject to the exclusive jurisdiction of the Court of Naples.